Welcome to our comprehensive blog, where we address the most frequently asked questions and traveler queries to ensure your journey with us is smooth and enjoyable. This guide covers:
- Meeting points for a Guided Tour
- Do I have to bring my headphones on a guided tour too?
- Tour Canceled
- Walking Tour in Multiple Languages
- Duration of a walking tour
- Reschedule my Guided Walking tour
- Wearing of Mask
- Missed the tour
- Cancellation of a Guided Tour
- Unable to locate the Guide
- Voucher not received
- Running late to the meeting point mentioned
Let's address your concerns and make your travel experience unforgettable!
Meeting points for a Guided Tour
For each Guided Tour, a meeting place is precisely mentioned on the voucher and is designated for you. You have to print your voucher in-hand and must present that to your Vox City guide for a smooth hassle-free experience.
Do I have to bring my headphones on a guided tour too?
We advise you to bring your headphones on a guided tour too because after enjoying the guided tour with our expert guide you can also take the audio tour, which must be downloaded beforehand, and is included in the guided tour.
Tour Canceled
If the tour is postponed for whatever reason—for example, the guide failed to show up—we will accommodate the customer in the very next opening or issue a full refund.
Walking Tour in Multiple Languages
We do offer walking tours in multiple languages and you can book your tour on our official Vox City website in your desired language.
Duration of a walking tour
Depending on the product and how many tour elements you purchased, our walking tours can be more or less than their regular two-hour duration.
Reschedule my Guided Walking tour
By contacting Vox City, you can reschedule your walking tour using the same voucher, and a customer service representative will inform you about the upcoming slot's availability.
Wearing of Mask
No, it is not necessary to wear a mask on any Guided Tour.
Missed the tour
Customers who missed the guided walking tour should email Vox City, and we will make every effort to accommodate them during the next slot availability.
Cancellation of a Guided Tour
Up to 24 hours prior to the departure date, guided tour reservations can be modified or canceled without extra charges. Reservations cannot be changed or refunded after 24 hours.
Unable to locate the Guide
Please search for a person with a navy blue umbrella and shirt with a Vox City Walks symbol prominently displayed on it. The navy blue umbrella helps you identify the guide among the crowd.
Voucher not received
You will receive your walking tour voucher via your registered email as soon as you booked the tour, but if somehow a customer did not receive the voucher then he or she can reach out to us via email at [email protected] and we will provide the voucher.
Running late to the meeting point mentioned
Although we encourage all our customers to reach on time, if someone is running late to the meeting point mentioned on their voucher then he or she can simply contact us on the email [email protected] and we will provide the customer with the tour operator details.
We hope this blog has shed light on your queries and provided valuable insights to enrich your Vox City experience, whether on a guided walking tour or a self-guided exploration. However, if you find yourself with any lingering questions or seek further clarification, please don't hesitate to reach out to our dedicated support team. Additionally, for more in-depth information, feel free to explore our comprehensive FAQ page on our official website. Let's continue to unlock the world together and make your travel dreams a reality! Safe travels and happy exploring!
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