Legal Notice | Vox City

Legal Notice

These Terms and Conditions of use set out the agreement between you (hereinafter You or the User) and Vox City International LTD with registered office in 277-279 Chiswick High Road, London, W4 4PU, and number of registration No. 12870513 (hereinafter Vox, We, Us or Our) and apply to the use of the Vox City software application program for mobile devices (hereinafter Vox City App or the App) and our website (and other website pointing to the website and subdomain thereof) (hereinafter the Website), (hereinafter collectively the Service). These Terms and Conditions of Use are referred to hereafter as the Agreement. By accessing and/or using the App and the Website You agree to the Terms and Conditions of this Agreement and to the Privacy Notice accessible on Vox Website at Privacy Policy (hereinafter the Privacy Notice).

The Website allows the Users to purchase a mobile devices’ travel guide related to a selected city between those available (hereinafter the Digital Content), individually or combined with other third party tickets. Third parties such as physical retailers, official sales point, online retailers, travel and booking websites or agencies, which are expressly authorized by Vox, may also sell the Content and in that event You understand and agree that You are concluding a purchasing contract directly with such third party retailer, irrespective of whether they are offline or online retailers, and Vox, in any event, cannot be considered part of, or responsible or liable for any obligation arising from, the purchase contract between You and the third party retailer. In case You purchase the Content through third parties, You understand that You will be subject to the terms and conditions of sale and privacy policy provided by such third parties.

1. The limited license
Vox grants You with a non-exclusive, non-transferable and revocable limited license to access and/or use the Website and the Vox City App, subject to these Terms and Conditions and Privacy Notice. You are responsible for obtaining access to the Service and that access may include third party fees such as Internet service provider costs or any other cost. You are allowed to use the Service for personal non- commercial use only and You agree to use Your Account only for personal use and to not authorize others to use Your Account.

2. Conditions of sale on
On the Website You will have to access an online dashboard on the Website (hereinafter the Purchase Form) where You will be required to identify Yourself by filling the relevant personal data, email address and Your payment card details to complete the purchase process. Vox uses a third-party payment platform, Stripe, to enable process payments made by You. The processing of payments will be subject to Stripe’s terms, conditions and privacy policies, in addition to this Agreement. You expressly understand and agree that Vox shall not be liable for any payments and monetary transactions that occur through Your use of the Service. You expressly understand and agree that all payments and monetary transactions are handled by Stripe. You agree that Vox shall not be liable for any issues regarding financial and monetary transactions between You and any other party, including Stripe. Vox cannot be held liable for loss or damage from error or invalid transactions processed with Your Stripe account, including but not limited to transactions that were not processed due to a network communication error, or any other reason.
In the Purchase Form the User is able to select the type and amount of Digital Content, individually or combined with a selected amount of travel tickets, between those available. By purchasing the Digital Content, individually or combined with travel tickets, You agree that You are submitting a binding offer to Vox and a contract will be considered concluded once we send You a confirmation email (hereinafter the Confirmation Email), that will provide You a document (hereinafter the Voucher) showing the username and password (hereinafter the Login Details) and a QR access code (hereinafter the QR Access Code) that, individually and collectively, will enable You to access the App, the Digital Content of the purchased audio guide available therein and to collect Your travel tickets. You hereby expressly agree that the supply of the Digital Content at Your email address and the performance and execution of Vox’s Service begins immediately after such Confirmation Email is sent or You are provided with the Login Details or QR Access Code. The Digital Content, individually or combined with travel tickets, is not returnable or refundable. The Voucher will be valid to access the App the Digital Content contained therein a limited number of times equivalent to the amount of Digital Content and/or travel tickets purchased. Once the User has accessed the Digital Content on a mobile device, the use and download of the Digital Content will be limited only on this specific mobile device. You understand that in case you select to logout from the App, You will no longer be able to access the App and its Digital Content. Furthermore, You hereby understand and agree that the Voucher, provided by us or by third parties, must be used within 1 (one) year effective as of the date of purchase of the Digital Content. Such end- term is mandatory and once expired You acknowledge that You will lose the right to access the Service and to the purchased Digital Content.

The Voucher will provide You the right to collect the travel tickets at the available selected agencies, such as bureaus of exchange, tobacco shops, travel agencies, offline retailers, authorized by Vox and listed in App and/or in the Voucher. The agency will require You to show the Voucher and has the right to verify the validity of it, including but not limited to performing checks through the use of the App, tools and other software. The agency may not release the travel tickets in case of invalidity of the Voucher, unreadable Voucher and impossibility to perform the validity checks.

3. The Vox City App
You can download the Vox City App compatible with Your mobile device’s operating system as an in-app purchase through the Apple App Store or Android App Store and the app can be downloaded on such platforms free of charge. The free version of the App may vary across different platforms and Vox reserves the right to change the prices without prior notice. The App is available only for iOS mobile device’s operating system from version 4.1 and Android mobile device’s operating system from version 8. You will need a supported Web browser to use the Website, access the App and download the Digital Content. You acknowledge and agree that Vox may cease to support a specific Web browser and that Your continuous use of the Website and App will require You to download a supported Web browser. We may modify or terminate the App from time to time, for any reason and without notice. You may not be able to access the App after 1 (one) year following the download of the App from the App Store.